A. General FAQ
(For Magic Number & Easy Callback)

• 1. Do I need to have Internet to use Magic Number or Easy Callback?
• 2. What are free calling areas for Magic Number and Easy callback service?
• 3. If I try to call another city within Canada, how do I know my destination number is covered within your free calling area or not?

...................................................

C. Product FAQ (For Easy callback only)

• 1. I am the first time user and try to use the Easy callback service, after I called the call back number and I didn’t hear the busy signal but been transfer to you customer service no., what happened?
• 2. When place an out- going call, I don’t want to show my phone number. Is there any way I can hide my own Call ID?
• 3. I am using pre-paid card and do not have monthly plan with my cell phone provider, can I use your Easy callback service?

......................................................

B. Product FAQ (For Magic Number)

• 1. What is My 5? How does My 5 works?
• 2. What can I do if I don’t have My 5 with my existing cell phone plan?
• 3. If I call out through Magic Number, can the other party (callee) see the caller ID of my cell phone?
• 4. Why can I not see the caller ID when my friends call My Magic Number, and all incoming calls shown were called from my Magic Number?

.......................................................

D. Speed Dials Setup (For Magic Number Only)

• How can I set up a speed dials for outgoing call?
• SONY
• SAMSUNG
• LG
• Nokia
• APPLE
• BlackBerry
  .......................................................