My 5 service is an add-on option provided by you cell phone provider to enable users to call 5 numbers for free on an unlimited all day plan.

• Telus name their plan as My Fave 5
• Telus prepaid One number unlimited
• Rogers name their plan as My 5
• Bells name their plan as Fab Five plan
• Koodo name their plan as Five Essentials
• Virgin name their plan as myCREW

Contact Telus / Roger / Bell / Virgin / Koodoo to help you to add My 5 or equivalent plan.

The callee will always see your Magic Number (Caller-ID) on their display screen if you are calling them via Magic Number.

Because all the callers are actually calling to your Magic Number and we forward those calls to you. That is why all the incoming calls that showing on the callee's screens are always your Magic Number.

• You can always check the actual incoming caller ID by logging in to your Portal ("My Portal") and click the [ who called me ] button on-line. (who call me updated every 10 minutes)
• You can also consider our cell phone add-on service- Easy Callback which service structure let you keep your exactly incoming Caller-ID at all, click here for more information.

If you do not have voicemail on your cellphone , you should always check “who called me“ first.

• After logging in to your Portal (My Portal) and you can click the “calling records “ or “who called me“.
  “calling records“ - Only show all the successes calls which  included calls been picked up by mailbox for the last 3 months.
  “who called me“ - show all incoming calling records include all missed, successes and calls been picked up by voicemail in the last 6 hours, Who Called Me updated every 10 minutes.

After you call your Magic Number access number, the voice prompt asks you to enter the telephone number you wish to call, then you MUST press # key instead of the SEND key

Yes, every customer is entitled to change his/her registered cell phone number (associated number) once per calendar month at free of charge.

If you are using TELUS pre-paid service and have “one number unlimited “adds on, you can use Magic Number. All other mobile prepaid card users CANNOT use Magic Number service, it is because they can’t add My 5 service / My 1 from their cell phone service provider.

TELUS:
1. Call your Magic Number, dial your original mobile phone number plus # key.
2. Press the * key.
3. Enter your password and follow the prompts.

Rogers:
1. Call your Magic Number, enter the Voice Mail access number for the area you are plus # key.
2. Press # any time during the greeting to identify yourself as a subscriber.
3. Enter your mailbox number (your 10-digit area code and telephone number).
4. Enter your password.
5. You are now in the Main Menu.

1. Someone who calls your original cell number.

2. Someone who calls your Magic Number and you pick up that call his/her caller ID display function is blocked, in this case we may still route this call to you but your original cell phone provider may charge you for those calls with unknown Caller-ID as if other regular chargeable calls.

You may be charged airtime by your cell phone provider if you pick up calls in either of the above cases. In order to avoid those unexpected charges, only pick up those incoming calls showing your Magic Number on your display screen.

To set up different ring tones to distinguish the incoming calls between calls from Magic Number or from other numbers is the best way to avoid getting unexpected charges:
e.g. Ring tone A is for your Magic Number (you always pick up these calls). Another Ring Tone B for other callers, then it will be much easier for you to consider if picking up the call or not by hearing the ring tone now.

No. The Magic Number service will always send your Magic Number out to other party (callee), there is no way for you to hide it by calling through Magic Number.

Canada-wide My5 provides both free local and Canadian long distance calling services to subscribers, so even you are out of town, stay in other cities and receive any calls from Magic Number within our on-net-cities, those calls are Free.

Note. When travel out of your home town:

(1) Make sure you remain on your provider’s network (e.g., not roaming to USA or other provider’s network) (2) Cell phone companies may change their plans anytime, we do not guarantee the above information is up to date

Texting can't go through your magic number, so you will never need to worry about receiving junk meassages from Magic Number. Although Magic Number cannot support texting, you can always get the texting service provided by your original cell phone provider to do so.

Generally speaking, no, you can't use Magic Number. Becasue your "My 5" or "One Number Unlimited Plan" only allows you to register the local number(s) to your free calling list, you can't register a number out of your local calling area at all.