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arrowarrowHome > Digital Home Phone > FAQ > 911 FAQ

911 Emergency Calling Service , other phone directory service and 1-900 service FAQ

 

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can I use 911 emergency calling service with Alldaytalk ?

Yes, We do have, please click here for more information.
However 1-900 pay phone service and 411 direcotry service are not available yet.

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NEW 911 Service Agreement
 
Basic 911 Service is offered to Alldaytalk customers in the “Area of Service.”

The “Area of Service” is defined as all locations where Alldaytalk local access numbers are provided in Canada.

When you dial 911 from your Alldaytalk phone you will be transferred to an operator for assistance. The operator will have your municipal address on file as per our records and direct your call to the local authorities based on your municipal address. If your municipal address is not in the Area of Service, 911 service may not operate properly or may not be able to help you.

It is your responsibility to ensure we have your correct municipal address and if you move or change your municipal address to update your correct address by logging into your account on our website. If you are traveling with your Alldaytalk device, 911 service may not operate properly or may not be able to help you. From you regular landline phone when you dial 911, the operator knows your physical location and can send the authorities based on the location of the physical phone line. This is not the case with the Alldaytalk phone service. Alldaytalk customers can have service outages due to problems with their Internet Service Provider (ISP), Power failure, suspension of account due to billing or payment issues, and intermittent network failure. If there is a service outage, 911 service will not be functional. First time set up 911 address is free. If new address update needed,CAD$2 updated fee per time will be applied after setup. Please also allow at least 3 days for new address to become effectively.

YOU ACKNOWLEDGE AND AGREE THAT TIEUS ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS, WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING TO THE 911 SERVICE RELATED TO ALLDAYTALK AND YOU AGREE TO INDEMNIFY AND HOLD HARMLESS TIEUS (AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS) FOR ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES AND EXPENSES, (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) WHICH YOU MAY SUFFER OR INCUR, ARISING DIRECTLY OR INDIRECTLY OUT OF OR RELATING TO YOUR FAILURE TO OBTAIN.

Service Outage – You can have a Service outage due to problems with Your Internet Service Provider (ISP’s), Power failure in the area, Suspension of Account, and Intermittent Network failure. If there is a Service outage, such outage will affect all services including 911 services.