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arrowarrowHome > Digital Home Phone > FAQ > Keep My Existing Phone Number

Keep My Existing Phone Number FAQ

 

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Is there a charge for porting my current phone number to your system ?

Yes, there is a one time CDN$ 25 charge on the process , however, we will refund you the fee if the porting process is fail.

I am a new customer and would like to transfer my existing phone number to Alldaytalk, what do I need to do?

1.First click Sign Up button
2.On the sign up page of the order process (Select Phone Number), click the radio button next to Please keep my existing number and then, fill in the number you wish to transfer and click Check button.

My existing phone number is: (   )   
• Type in your existing phone number and Click "CHECK" button.

3. If it can be transferred then continue to complete the rest of your order. You will receive a Letter of Authorization (LOA) in an e-mail from ALLDAYTLAK.
4. Print out the LOA, sign and date the form
5. Fax the LOA and the pages of your most recent phone bill which indicate your name, address and phone number on it to 1-604-638-0818.
6. We will send you a confirmation email within two working days to confirm receipt of your LOA and start the process to transfer your number.

Important:
1.Make sure that the address on the phone bill is the exact service address for the active number you wish to transfer. If it is not, please provide us with the service address for that number.
2.Please check that the contact name on your Alldaytalk account matches the name used with your current local phone carrier. If it does not, you would need to change the billing name on one of the accounts to match the other.

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I am an existing customer and would like to transfer my existing phone number to Alldaytalk, what steps do I need to take to make this happen?

1. Click below to check the transfer availability and then download the Alldaytalk Letter of Authorization (LOA)

My existing phone number is: (   )   
• Type in your existing phone number and Click "CHECK" button.

2.Print out the LOA, sign and date the form
3.Fax the LOA and the pages of your most recent phone which indicate your name, address and phone number on it  to 1-604-638-0818
4.We will send you a confirmation email within 48 hours to confirm receipt of your LOA and start the process to transfer your number.

Important:
1.Make sure that the address on the phone bill is the exact service address for the active number you wish to transfer. If it is not, please provide us with the service address for that number.
2.Please check that the contact name on your Alldaytalk account matches the name used with your current local phone carrier. If it does not, you would need to change the billing name on one of the accounts to match the other.

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What happens once I submit my LOA to Alldaytalk?

Once we receives your LOA, we will send you a confirmation email and contact your current service provider to initiate the transfer of your phone number.

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How do I find out the status of my transfer request?

You can call our customer service phone number to find out or from our notification email in three stages:
1. When we first receive your LOA submit
2. When we know the schedule your phone will be ported
3. When the porting process is completely successfully.

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What if I change my mind and don't want to transfer my number?

If you decide to cancel your request to transfer your number to us, please contact Customer service immediately. But  after we submit your submit of LOA and phone bill, we may not be able to stop the transfer.

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How long does the transfer of my phone number take?

The transfer process takes an average of 30 business days from the time we receive your completed correct documents. If any information is missing on the documents, it will delay the process. After we receive permission from your current carrier, we will email you with the date that your phone number will be transferred. When your phone number has been transferred we will email you again to let you know that the operation has been completed. You are responsible for subscription or usage charges for both your Alldaytalk and existing local phone service during the transition time, even if it takes longer than the estimated 30 business days. The Satisfaction Guarantee period will still not be extended beyond 14 days.

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Should I contact my current phone carrier to disconnect my service?

No. You should NOT disconnect your service during the transition. Doing so may cause you to lose ownership of the number before it has been moved to us. Once your phone number has been transferred to us, your service will automatically terminate with your current provider if that was the only telephone number on your account. Contacting your current service provider may actually cause delays in the process. You are responsible for subscription or usage charges for your existing phone service during the transition period.

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What if I move before my number is transferred?

If you are planning to move before your number is ported to us, you still should not disconnect your current local service. You should contact your current provider and explain that a transfer is in process. Tell them that you would like to keep your account and phone number active even though it will not be tied to a service address for a short period of time. In this situation, we recommend forwarding all calls from this number to your temporary Alldaytalk number to ensure you don't miss any important calls.

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If my number transfer takes a few weeks, can I use your service and previous phone service in the same time during the transition period?

Yes, during the number transfer process, we provide you with a temporary number so that you can begin to use our service and all its free features immediately. This way you will not need to depend on your former phone company while the transfer takes place. When the transfer is completed, when people call your old phone number, your Alldaytalk phone will ring.

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Why can't I transfer my number?

Sometimes telephone numbers can't be transferred to us. In some instances you can correct the problem so your number can be transferred if you just filled out incorrect data in the LOA corresponding to your phone bill . Unfortunately some customers will still not be able to port their number. The most common reasons are:

1.You have an outstanding balance with your current provider. Please work with your current provider to resolve the balance and contact us to confirm that we can continue with the transfer.
2..You have a distinctive ring or smart ring on your telephone number. Please contact your local provider to have the distinctive ring disabled and then contact us to confirm that we can continue with the transfer.
3.You have multiple telephone numbers or lines and the provider is unsure which to transfer. Be sure to specify the telephone number to transfer in your Letter of Authorization.
4.If you have DSL, see the FAQ below "Can I transfer a DSL number to Alldaytalk?" for information on options for DSL customers.
5.Some local providers do not have the technical capabilities to port telephone numbers.
6.We are not able to transfer cellular numbers at this time.
7.We are not able to transfer international numbers.
8.Alldaytalk does not yet have a porting relationship in a few local calling areas.

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Can I transfer a DSL number to Alldaytalk?

Most DSL providers require that you have a telephone number for them to bill your services. Therefore, you may not cancel the DSL line, but you can add Alldaytalk to be your second line. Another option is that you subscribe to use Cable internet.

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How will I know if my local number has been ported?

You will receive an email or a call from us when the transfer of your number has been completed.

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Why am I still receiving bills from my old provider after my number already transferred to Alldaytalk?

Depending on your billing cycle with your old provider, your transfer might have taken place in the middle of the cycle. That is why you would receive a bill after your number already transferred. Another reason you may be billed after your number transferred is that your old provider may not have fully processed the transfer in their systems, at this case, you can contact us to further investigation.

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Why am I paying for Alldaytalk service if my number has not transferred yet?

You can begin to enjoy our service and great rates while we transfer your number. The temporary number given at sign up allows you to make and receive calls and access all the included calling features while you wait for your number to transfer.

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What happens to my temporary number once my current number is transferred?

Once your phone number is ported, we will cancel and removed the temporary number from your account.

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If I transfer a number to Alldaytalk, what number is shown on Caller ID displays?

Once the phone number transfer is completed successfully, your original number will be shown on the Caller ID display.

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