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| Is there a setup fee or other charge when I first subscribe for your calling plans? |
| No, we do not have account activation fee, but only a deposit charge of $100 applies for our phone adaptor rental service. The deposit is returned if you choose to return the phone adapter. |
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| What rate plans does Alldaytalk have available? |
| ALLDAYTLAK currently offers three residential calling plans tailored for customers who make call
for the local and long distance. |
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| How do you charge me when I first subscribe to your service and also can I change my rate plan at any time, and if yes, how do I change my rate plan? |
| Yes. you can switch to a new plan at any time.
But the new plan will only take effect from next billing cycle
usually that will be first day of each month. You can call our
customer service for the plan change. |
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| Is there a service fee to switch between rate plans? |
| So far, we do not charge you the service fee for changing plans.
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| What is your Satisfaction Guarantee period and is it really no obligation or is there a limitation ? How you charge my long distance call during the the period? |
| Our Satisfaction Guarantee period is 14 days, and it lets you try the service with no worries. The period is calculated from the date you sign up with us, and usually shipping will take one or two working days. If you decide not to subscribe with us after the period, we will refund you whole amount of your first charge, once we receive the phone adaptor and original invoice from you. The refund will include your setup fee, phone adaptor deposit and your first month plan fee or its portion, but please note, if in this case, no matter which plan you choose, during the period, all your long distance calls will still be CHARGEABLE, NOT Refundable and also their rate will be calculated based on our "Regular International Calling Rate". |
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| Are there any charges for incoming calls or faxes? |
| Currently, our service did not charge for
incoming calls and faxes. |
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| Do I get a phone number with the ALLDAYTLAK calling plans? |
| Yes, you can select a phone number from our phone list, and this phone number will stick stay with you as long as you continue to be an Alldaytalk service subscriber. |
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