|
| Do you take methods of payment
other than a credit card? |
| Currently, We only accept credit cards with a Canadian billing address as a form of payment. We accept MasterCard and Visa cards. |
|
| How do you bill for services, and how the
initial charge will be billed? |
| Alldaytalk offers convenient online billing.
Your billing cycle starts after Satisfaction Guarantee period. Your credit card
is charged automatically on a monthly basis; usually it will be
first day of each month and based on the billing cycle, your bill
will includes your
coming month's subscription charge and any applicable charges from the previous
month. (including international calling etc..) For the
initial charge, it may include setup fee, deposit for phone adaptor and
full or portion of your first monthly plan fee. |
|
| I requested a credit for a call that I placed, when can I expect to have a decision on my credit request? |
| All credit requests are reviewed as soon as
possible, so you will generally receive a response within 3 working
days. If the credit is approved it will appear on your next credit
card statement. |
|
| Does Alldaytalk have a
Satisfaction Guarantee? |
| There's no risk to trying the Alldaytalk
service. Our Satisfaction Guarantee policy ensures your
satisfaction. If for any reason you wish to cancel the service within 14 days of sign up date, we'll refund your setup fee, deposit and
if applicable your first month's subscription or a portion thereof
with no questions asked. Please note, during the period, no matter
what plan you choose, all long distance calls are still chargeable
based on our regular international rate, and this only applies if
you decide to cancel it after the period. |
|
| What are the Terms of the
Satisfaction Guarantee? |
1. You must cancel your service within 14 days
of the sign up date.
2.
You are responsible for any charges for any long distance or international calls which based on our Regular International Rate.
3.
All returned equipment must be in the original packaging intact
and a copy of invoice within 14 days of cancellation or the $50 setup fee plus $70 deposit charge will not be credited.
4.
All components, manuals and network cable must be included.
5. You are responsible for return shipping. Please include the
confirmation number with the package. Equipment returned without a valid
confirmation number will not be eligible for the
Satisfaction Guarantee. You MUST call our customer service at 1-604-6060668 to get a
confirmation number before you return to us.
The Satisfaction Guarantee will not be issued if you fail to meet these requirements. |
|
| What if there is a problem with my credit card or my credit card got declined? |
| IIf your automatic monthly credit card payment
cannot be processed for any reason, we will notify you immediately
via e-mail or telephone. If we are not able to contact you within a
reasonable amount of time or do not receive a response from you, we
will suspend your account. You can also login to Alldaytalk website
to update your credit card information.
|
|
| Will I receive a paper bill? |
| Alldaytalk offers the convenience of online
billing. We keep your costs low and functionality high by providing
you with online billing. You can always print copies of your bill
and keep them for your own records. |
|
| Who do I call if I have questions regarding my invoice? |
| You can call customer service at 1-604-606-0668, our office hour will be Monday to Friday, 9:30am to 6:00 pm. |
|
| What if the calling rates change? |
| Alldaytalk may at times change the rates for
calling certain destinations. You are not locked into these rates,
so you will enjoy the benefits any time we lower a cost. Your calls
will be billed at the rate that was in affect at the time the calls
were placed. Always check our current phone rate from our website. |
|
| Are there any taxes on Alldaytalk service? |
| Currently Alldaytalk is required to charge PST
and GST taxes on our broadband phone service, with the exception of
the initial deposit charge. In the future, various regulations and
policies may be enforced on broadband phone services that will
require Alldaytalk to charge different taxes. You will be notified
in advance of these changes via our website. |
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