|
| Is there a setup fee or other charge when I first subscribe for
your calling plans? |
| Yes, we do, we have a one time account
activation fee $50,
which is NOT refundable after the 14 days Satisfaction Guarantee period and a deposit charge of $70 also applies for our phone
adaptor. The deposit is returned if you choose to return the phone
adapter. The good news is once you subscribe any plan continuously
for three years, the
$70 deposit will be credited back to you automatically. |
|
| What rate plans does
Alldaytalk have available?
|
ALLDAYTLAK currently offers three residential calling plans tailored for customers who make call
for the local and long distance.
Premium Plan - $11.95:
Unlimited local calls and nine calling features. Long distance call will apply by our regular international rate.
Extra package
300 Calling Extra Pack - $5.00:
300 Minutes Long Distance Pack will include total 300 minutes long distance call to 20 locations, and call over 300 minutes will be charged by our Regular Calling Rates.
620 Calling Extra Pack - $10.00:
620 Minutes Long Distance Pack will include total 620 minutes long distance call to 20 locations, and call over 620 minutes will be charged by our Regular Calling Rates.
Call Waiting Extra Pack - $3.00:
Call Waiting Feature Pack will include Call Waiting, Caller ID on Call Waiting features, but Busy Call Forwarding will not work if you have this pack.
Please see Our Service for
more information. |
|
| How do you charge me when I first subscribe to your service and also can I change my rate plan at any time, and if yes, how do I change my rate plan?
|
Yes. you can switch to a new plan at any time.
But the new plan will only take effect from next billing cycle
usually that will be first day of each month. You can call our
customer service for the plan change.
When you first time enroll to our plan, we will calculate rate
portion from the date after Satisfaction Guarantee period
till end of that month, and then from next billing cycle, you will
be charged by the whole price of your selected plan. |
|
| Is there a service fee to switch between rate plans? |
| So far, we do not charge you the service fee for
changing plans. |
|
| What is your
Satisfaction Guarantee period and is it really no obligation or is
there a limitation ? How you charge my long distance call during
the the period? |
| Our Satisfaction Guarantee period is 14
days, and it lets you try the service with no worries. The period
is calculated from the date you sign up with us, and usually
shipping will take one or two working days. If you decide not to
subscribe with us after the period, we will refund you whole amount
of your first charge, once we receive the phone adaptor and original
invoice from you. The refund will include your setup fee, phone
adaptor deposit and your first month plan fee or its portion, but please note, if in this case, no matter which plan you
choose, during the period, all your long distance calls will still
be CHARGEABLE, NOT Refundable and also their rate will be calculated
based on our "Regular International Calling Rate". |
|
| Are there any charges for incoming calls or faxes?
|
Currently, our service did not charge for
incoming calls and faxes.
|
|
| Do I get a phone number with the ALLDAYTLAK calling plans?
|
| Yes, you can select a phone number from our
phone list, and this phone number will stick stay with you as long
as you continue to be an Alldaytalk service subscriber. |
|
