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| My computer can get online, but
sometimes I can not hear dial tone when I pick up the phone handset? |
| First, you should see whether the VOIP service
light on the front of the Alldaytalk Phone Adapter is blinking or
steady. If it is blinking, then it means the box is not connected to
the internet. In this case, you need to re-set or reboot the AC
power on the phone box to let it get online. If the light is steady,
you should check that the RJ11 connector is plugged in properly
between your handset and box and VOIP1 port. |
|
| My friend try to fax
me, but failed. |
Alldaytalk only allows you to send and accept an
incoming FAX manually.
Send fax: Pick up the fax phone and dial the destination fax number
, after you hear the fax modem tone, press start and send out the
fax.
(Please note: Some Fax machines without handsets may not be able to
use our system to send faxes. Also sending or receiving a fax from
some locations may not be possible) |
|
| My computer can not get
online, and my Alldaytalk phone won't work either. |
1. Please check the Cable or ADSL Modem to see
whether the "online" light is blinking. If yes, please unplug the
AC power of the Cable or ADSL Modem and plug it in again. If the
"online" light is still blinking that means your internet connection
is dropped. Please call your Internet Service Provider to solve it.
2.Please check the WAN light is blinking in the Broadband phone
box? , if not, then please check the network connections between your Cable or ADSL
modem with your hub, router and the Phone Adapter box.
3.Please check whether the VOIP service light is blinking or not in the
Broadband phone box. Un-plug and then plug-in the AC power of the
Phone Adapter box. If the VOIP service light is still blinking after one
minute then un-plug the network cable in the Shaw or ADSL Modem.
Wait 30 seconds and then plug it in again. (Note: Shaw Cable users
need to call Shaw to confirm your have two dynamic IP addresses)
(Note: Telus ADSL users, should go to http://oca.bc.hsia.telus.net/ and check the Mac Address is
registered correctly in their internal web site) If the VOIP light is
still blinking or your problem is not solved yet, please contact our
tech support team. |
|
| I am using Shaw cable high speed internet and I have problem to
install my computer and phone to get online at same time. |
| Please call Shaw Cable to verify you have two
dynamic IP addresses, so it will support your two devices to get
online in the same time. If you only have one, please request
another from their technical support team. There is no charge for
this service. |
|
| I can only hear one way, what is wrong with my set up? |
It could be that you installed our phone adapter
behind the firewall or your router has the special firewall rules
implemented. You can try following steps to solve the problem:
1. Download and install the latest
firmware for your router: Please visit the router
manufacturer's web site to download the firmware
2. Complete a factory reset on
the router: Review the router's documentation for the
factory reset and be aware that your Internet Provider may have
special configuration requirements such as a username and password,
which you may need to re-configure after the factory reset is
performed
3. Firewall: Firewall
rules that conflict with the phone / adapter's Internet ports will
cause a disruption in service. Only if you configured specific
firewall rules and are familiar with the configuration, please allow
the following ports for the phone adapter; otherwise your router
does not need extra firewall rules. You can contact our technical
support team for this issue.
therefore, please see the Installation
Guide for correct setup procedures. |
|
| Sound Quality is poor. |
There are several reasons that may cause poor
voice quality. It is usually due to lack of bandwidth. If you are
using computers on the net at the same time, then you should make
sure they are not infected with a virus ,spy ware or adware. Another
issue that may consume your bandwidth is you are running a P2P
program, like eDonkey, Btorrent or Imesh etc... you should limit the
upload and download bandwidth from the programs to let the voice
packets have enough bandwidth to pass through.
If it is not one of these problems, then you should check with your
ISP to make sure your internet connection conditions are normal. |
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| How could I get more help beside the troubleshooting FAQ? |
| If you are Alldaytalk customers, then you can Login to your member area, and
there are more help you can get from there.. |
|
| I try all your suggestion and it is still not working, so how can I contact you? |
| You can always reach us by click Contact us page for further help, our technical support is happy to assist you
with your problem. |
|
| I can make local calls but can not call internationally. |
If you want to make an international call, please dial as the following
format
To USA  1+(area code) + phone number
To other countries 011+(country code) + (area code) +phone number |
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